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Privacy Policy

Last updated: 20 March 2026

Stay North Luxe Limited is committed to protecting your privacy and handling your personal data transparently and securely.

This policy explains how we collect, use, and protect your information when you use our website, make a booking, or use our services.

Who We Are

Stay North Luxe Limited
Hutton Close, Goldsborough, HG5 8FQ
📧 info@staynorthluxe.co.uk

What Information We Collect

Information you provide:

  • Name

  • Email address

  • Phone number

  • Payment and billing details

  • Booking information (dates, preferences, requests)

Information collected automatically:

  • IP address

  • Device and browser type

  • Website usage data (via cookies)

Information from third parties:

  • Booking platforms (e.g. Airbnb, Booking.com)

  • Payment providers

How We Use Your Information

Information you provide:

  • Name

  • Email address

  • Phone number

  • Payment and billing details

  • Booking information (dates, preferences, requests)

Information collected automatically:

  • IP address

  • Device and browser type

  • Website usage data (via cookies)

Information from third parties:

  • Booking platforms (e.g. Airbnb, Booking.com)

  • Payment providers

Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract (to manage bookings)

  • Legal obligation

  • Legitimate interests (running and improving our business)

  • Consent (for marketing)

Data Retention

We only keep your data for as long as necessary:

  • Booking and financial records: up to 6–7 years

  • Marketing data: until you opt out

  • Website analytics: up to 24 months

Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract (to manage bookings)

  • Legal obligation

  • Legitimate interests (running and improving our business)

  • Consent (for marketing)

Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request transfer of your data

  • Withdraw consent at any time

To exercise your rights, email: chloe@staynorthluxe.co.uk

Cookies

We use cookies to improve your experience and analyse website traffic.

You can manage cookies through your browser settings.

For more details, please see our Cookie Policy.

Data Security

We take appropriate measures to protect your data, including:

  • Secure systems

  • Encrypted payment processing

  • Limited access to personal data

However, no system is completely secure.

Updates to This Policy

Our website may contain links to external websites. We are not responsible for their privacy practices.

Contact

If you have any questions about this policy or your data:

Stay North Luxe Limited
📧 info@staynorthluxe.co.uk

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